Characterization of Knowledge Management in Organizations Oriented to the Production of Goods and Services as a research area

Caracterización de la Gestión del Conocimiento en Organizaciones Orientadas a la Producción de Bienes y Servicios como área de investigación

Abstract

The need to know about knowledge management in organizations has driven the study of Knowledge Management (KM) for their benefit. The objective of this research was to characterize KM in organizations oriented to the production of goods and services. A descriptive research with a documentary design was carried out, selecting the available publications according to the chosen topic and its origin, after concluding the literature review. Finally, 74 publications were selected, framed in a time period of 26 years (1991 to 2017). The results of this research demonstrated the potential that KM has as a research area for the growth of an organization and that its study and implementation in Venezuela is a relatively new and still developing topic. The literature review corresponded to a representative sample of research to characterize QA in organizations oriented to the production of goods and services and represents a contribution to academic knowledge in the research areas of QA and quality management systems. as well as in the organizational field of companies oriented to the production of goods and services, to promote their culture and increase their competitiveness in their respective markets.